Forge apps failing to deploy in USA East region
Aug 14, 04:26 UTCResolved - The deployment of some Forge apps was failing in the US east region due to an underlying vendor fault. The issue was identified and mitigated by deploying Forge apps into an...
View ArticleApp data residency migrations cannot be scheduled
Aug 22, 01:36 UTCUpdate - App data residency migrations are currently not possible for Cloud customers. If you attempt scheduling a Data residency migration, you will encounter an error message. Any...
View ArticleMarketplace reporting data will be delayed by 7 hours on August 24, 2027
THIS IS A SCHEDULED EVENT Aug 24, 06:00 - 11:00 UTCAug 23, 15:43 UTCScheduled - Due to scheduled worldwide maintenance of an external service, Oracle Fusion, we expect a delay in Marketplace reporting...
View ArticleMarketplace reporting data is delayed by 5 hours
Aug 24, 18:52 UTCCompleted - The scheduled maintenance has been completed.Aug 24, 13:52 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 24,...
View ArticleDegraded performance for Marketplace reporting licenses API.
Aug 26, 14:57 UTCResolved - Due to an issue with the upstream service, the Marketplace Reporting Licenses API was returning empty results between 9:00 AM UTC and 10:45 AM UTC. We have resolved the...
View ArticleDevelopment version of apps are being replaced by the version from Marketplace
Aug 27, 10:17 UTCResolved - The incident has been resolved after reverting the faulty changes, which inadvertently caused this issue.Aug 27, 09:04 UTCInvestigating - We've identified an issue with...
View ArticleScheduled Maintenance May Cause Failed App...
THIS IS A SCHEDULED EVENT Sep 7, 02:30 UTC Â -Â Sep 10, 02:30 UTCAug 29, 05:53 UTCScheduled - We will be undergoing scheduled maintenance from September 7th 2:30 AM to 10th 2.30AM, 2024.During this...
View ArticleMarketplace active install APIs are not working
Sep 4, 11:09 UTCResolved - The incident has been resolved and the active install APIs are now working as expected.Sep 4, 09:39 UTCIdentified - Marketplace active install APIs are returning 5xxs and are...
View ArticleDevelopers may experience issues with creating apps and viewing them via...
Sep 5, 20:48 UTCMonitoring - The situation has returned to normal. Nevertheless, we will keep monitoring the underlying services to prevent any potential recurrences and we will undertake a thorough...
View ArticleLoss of Migration data of a few apps that opted in for Dual Licensing on the...
Sep 5, 05:30 UTCResolved - We discovered a recent issue affecting apps that participated in the Dual Licensing program via the Marketplace UI toggle option, which may have resulted in the loss of...
View ArticlePaid Forge Apps not getting installed on some sites
Sep 10, 00:15 UTCResolved - We are currently investigating an incident where Forge paid apps on some sites cannot be installed between 5th September 1 AM UTC to 9th September 5 PM UTC. This is caused...
View ArticleJSM apps using user impersonation on JSM Customers impacted by a change
Sep 13, 11:15 UTCResolved - A change was rolled out to production 5 hours ago to mitigate a security risk which had the unintended consequence of disallowing apps from impersonating JSM Customers.This...
View ArticleForge app installations failing on Jira and Confluence with "Error performing...
Sep 15, 13:50 UTCResolved - We have identified and resolved a problem with Forge app installation functionality, where most installations on Jira Cloud and Confluence Cloud were failing with the...
View ArticleAddressing issue in saleType field in transactions API
Sep 17, 04:36 UTCIdentified - We identified a bug because of which there was incorrect mapping for the current to previous transaction for few transactions which had caused the saleType update for few...
View ArticleIntermittent failures observed in Marketplace Reporting APIs
Sep 25, 16:34 UTCResolved - The issue has now been resolved.Sep 25, 15:08 UTCMonitoring - The issue has been mitigated in the upstream dependency and is being monitored.Sep 25, 13:51 UTCIdentified -...
View ArticleIssues with Partner Support Portal
Oct 1, 19:44 UTCResolved - Between Oct 01, 2024 - 17:49 UTC and Oct 01, 2024 - 19:43 UTC we identified a temporary outage with Atlassian Developer products. All affected products are now back online...
View ArticleJSM portal customers requests are not fulfilled via Connect apps
Oct 2, 05:29 UTCMonitoring - We've identified the cause and have mitigated the impact. We're monitoring for changes to service behavior.Oct 2, 04:02 UTCInvestigating - We're investigating reports of...
View ArticleAutomatic Minor Version Updates for Atlassian Connect are not running...
Oct 4, 11:01 UTCResolved - Between 24/9/24 04:30am UTC to 4/10/24 11:00am UTC, we experienced an issue that prevented automatic minor version upgrades for Connect on Confluence and Jira. The issue has...
View ArticleFew reporting API calls are failing
Oct 13, 06:07 UTCResolved - This incident has been resolvedOct 13, 05:48 UTCMonitoring - Issue in third party service has been mitigated, we will continue to monitorOct 13, 05:21 UTCIdentified - Few...
View ArticleMarketplace Search Words Reports response does not contain latest data
Oct 18, 13:54 UTCIdentified - We have observed that the Marketplace Search Words API is not showing latest data. We have identified the issue and are working towards fixing it. The next update will be...
View ArticleBug fix in partnerDiscountAmount Field in Partner Reporting Transactions API
Oct 22, 09:55 UTCResolved - We discovered an issue in our upstream service that affected discount data, resulting in missing values for the partnerDiscountAmount field in the transactions API for...
View ArticleApp deployment degradation
Oct 23, 03:31 UTCResolved - Deployments of Forge apps in all EU cells are confirmed to be proceeding normally. We are now setting this issue as resolved.Timeline2024-10-22 08:58 UTC: deployments in one...
View ArticleApp deployment degradation
Oct 23, 09:53 UTCMonitoring - Between 08:59 UTC and 9:24 UTC on 2024-10-23 we have observed increased error rate on app deployments, similar to problem that happened on 2024-10-24.After investigation...
View ArticleForge Create Fails with Forge CLI v10.8
Oct 30, 18:30 UTCResolved - At 2024-10-29 10:00 UTC users using the latest Forge CLI v10.8.0 would be facing issues including creating new Forge apps. Developers would receive the error:Error: The...
View ArticleForge Deployment failing
Nov 1, 06:38 UTCUpdate - This incident has now been resolved. All deployments are now successful.Nov 1, 06:25 UTCUpdate - We are continuing to monitor for any further issues.Nov 1, 06:18 UTCMonitoring...
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